Returns & Exchanges

At Anese, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return and exchange policy is designed to ensure that customers can confidently purchase our wellness and fitness solutions, knowing that they have options should their needs change.

Customers may initiate a return or exchange within 30 days of receiving their order. This timeframe allows for adequate evaluation of the product's effectiveness and suitability for individual wellness goals. To be eligible for a return or exchange, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

It is important to note that certain products may be exempt from returns due to hygiene reasons. For instance, items that have been opened or used may not qualify for a return. This policy is in place to maintain the integrity of our wellness solutions and ensure the safety of all customers.

To initiate a return or exchange, customers should contact our customer service team via email or phone. Upon approval, instructions will be provided for returning the product. Customers are responsible for the shipping costs associated with returning items, unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

Once the returned item is received and inspected, a refund or exchange will be processed within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. For exchanges, customers will receive the new item as soon as it is available.

We encourage customers to carefully review their selections before finalizing their purchase to minimize the need for returns or exchanges. Our product descriptions and specifications are designed to provide comprehensive information to assist in making informed decisions.

In summary, Anese is committed to ensuring customer satisfaction through a clear and fair return and exchange policy. By adhering to these guidelines, we aim to foster trust and confidence in our innovative wellness and fitness solutions.